{"id":322,"date":"2015-01-22T17:43:29","date_gmt":"2015-01-23T00:43:29","guid":{"rendered":"http:\/\/journeyinstitute.org\/blog\/?p=322"},"modified":"2015-01-22T17:43:29","modified_gmt":"2015-01-23T00:43:29","slug":"when-profit-and-service-collide","status":"publish","type":"post","link":"https:\/\/devjourneyinstitute.com\/ji\/index.php\/2015\/01\/22\/when-profit-and-service-collide\/","title":{"rendered":"When Profit and Service Collide"},"content":{"rendered":"

\"20140827_184205\"<\/a>Flying was once an adventure, an exciting experience that took you to far flung places in relative comfort. That comfort now comes with a price, a hefty one.<\/p>\n

The price of your ticket, for most airlines, now only includes the seat you sit in. Virtually anything and everything else, costs money. These ancillary costs (costs other than the ticket itself) are what are helping airlines stay in business. Yes, they are recording profits, but only because they are able to charge for things they used to give away for free.<\/p>\n

Unfortunately for flyers, this has coincided with efforts to squeeze (literally) more and more people onto aircrafts in order to continue to offset the ever increasing costs of running an airline.<\/p>\n

Now, not only do you have to pay a la carte for everything, but if you want to actually be comfortable during your flight you need to upgrade to economy plus, or business class or first class. Otherwise, you will find yourself with the person in front of you in your lap making it virtually impossible to even read a book, much less work on an electronic device.<\/p>\n

So, if you can afford it, flying can still be a pleasurable experience, once you make it past the shuttle bus queues, ticket lines, security checks, and boarding cattle call; but it will come with a hefty price tag.<\/p>\n

The sad part is that for those who need to fly there is no alternative. No other method of transportation can get you there as quickly and in some cases not at all. You have to fly, and if you have to fly on a budget, you have no choice but to take it.<\/p>\n

However, remember the one thing that\u2019s constant? Change.<\/p>\n

Every industry, every business, at some point or another, changes. Sometimes quickly, other times more slowly, but at some point, new technologies, new innovations, new advances create a shift and businesses who seemed destined to last \u2018forever\u2019 suddenly find themselves scrambling to keep up or go away all together.<\/p>\n

Never have the customers of airlines been treated so poorly and with a complete disregard for their needs. Complaints are rampant and yet nothing changes for the consumer. The airlines hold all the cards\u2026 for now.<\/p>\n

When the time comes. When something, someone, or something comes along and that \u2018shift\u2019 happens, remember the profits you\u2019re making now Airlines\u2026 remember the lack of customer service you are providing now. Don\u2019t be surprised when those same customers leave you in droves when the shift occurs.<\/p>\n

For the very few Airlines who try to buck the trend, who find creative ways to help all their customers enjoy their flights; who continually strive to build more comfortable planes, run their business so that they don\u2019t charge more than absolutely necessary to stay in business and believe that flying should still be an adventure, changes are you won\u2019t see the same exodus of loyalty.
\nNot simply because of your focus on profit with customer service rather than at the expense of it, but because your innovation and drive will likely be the ones who create the shift in the first place.<\/p>\n\n

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\"\"<\/strong><\/p>\n

Lisa Lee\u00a0<\/b>is the author of \u201cThe Heart of Teaching.<\/em>\u201c<\/p>\n

Lisa is a 35-year veteran educator with the honors of being named \u201cTeacher of the Year\u201d in DeKalb County, Georgia (2007) and Runner-Up \u201cTeacher of the Year\u201d for Colorado (2017). Over the years, Lisa Lee has taught in Georgia and Colorado elementary, middle, and high school classrooms, with a specialization in Gifted and Talented and a focus on the students who don\u2019t always fit in a box.

An experienced TEDx speaker, Lisa embraces the TEDx platform as a gateway to deliver her messages of connection and relationship building that she so strongly believes in.

Her personal life philosophy is that \u201cWe\u2019re put here on the planet to make life better for others. Period.\u201d This belief is the foundation of her messaging in that making connections with others and building community can change lives.
Lisa lives in the Denver, CO area with her wife, 2 grandtwins, and her dog Rosa Barks.<\/p> <\/div>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n

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NOW AVAILABLE<\/h3>\n

The Heart of Teaching<\/h1>\n<\/div>\n<\/div> <\/div>\n<\/div>\n\n
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\u201c<\/strong>You\u2019ll come to realize just how much of a Superhero Lisa Lee is as you experience the wisdom and beauty of\u00a0The Heart of Teaching<\/em>.\u201d<\/strong><\/h5>\n<\/div>\n<\/div> <\/div>\n<\/div>\n\n
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\u2013 Jim Delisle, Ph.D., Professor, Author, Teacher<\/div>\n<\/div> <\/div>\n<\/div>\n <\/div>\n
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\u201cLisa Lee gives us permission to fall in love with (or back in love with) teaching. <\/u>Inspiration, enthusiasm, passion, humor \u2013 if these are words you think no longer apply to the educational environment, read this book.<\/b>\u201d<\/strong><\/p>\n

\u2013 S. Dugger<\/p>\n<\/blockquote> <\/div>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n

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Now Available<\/h2> <\/div>\n<\/div>\n
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and wherever books are sold.<\/h2> <\/div>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n","protected":false},"excerpt":{"rendered":"

Flying was once an adventure, an exciting experience that took you to far flung places in relative comfort. That comfort now comes with a price, a hefty one. The price of your ticket, for most airlines, now only includes the seat you sit in. Virtually anything and everything else, costs money. These ancillary costs (costs […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"builder_content":"\"When\n

\"\"<\/strong><\/p>

Lisa Lee\u00a0<\/b>is the author of \u201cThe Heart of Teaching.<\/em>\u201c<\/p>

Lisa is a 35-year veteran educator with the honors of being named \u201cTeacher of the Year\u201d in DeKalb County, Georgia (2007) and Runner-Up \u201cTeacher of the Year\u201d for Colorado (2017). Over the years, Lisa Lee has taught in Georgia and Colorado elementary, middle, and high school classrooms, with a specialization in Gifted and Talented and a focus on the students who don\u2019t always fit in a box.

An experienced TEDx speaker, Lisa embraces the TEDx platform as a gateway to deliver her messages of connection and relationship building that she so strongly believes in.

Her personal life philosophy is that \u201cWe\u2019re put here on the planet to make life better for others. Period.\u201d This belief is the foundation of her messaging in that making connections with others and building community can change lives.
Lisa lives in the Denver, CO area with her wife, 2 grandtwins, and her dog Rosa Barks.<\/p>\n

NOW AVAILABLE<\/h3>

The Heart of Teaching<\/h1>\n

\u201c<\/strong>You\u2019ll come to realize just how much of a Superhero Lisa Lee is as you experience the wisdom and beauty of\u00a0The Heart of Teaching<\/em>.\u201d<\/strong><\/h5>\n\u2013 Jim Delisle, Ph.D., Professor, Author, Teacher\n\"When\n

\u201cLisa Lee gives us permission to fall in love with (or back in love with) teaching. <\/u>Inspiration, enthusiasm, passion, humor \u2013 if these are words you think no longer apply to the educational environment, read this book.<\/b>\u201d<\/strong><\/p>

\u2013 S. Dugger<\/p> <\/blockquote>\n\"Is\n

Now Available<\/h2>\nLink<\/a> \n \"Paris\nLink<\/a> \n \"When\n

and wherever books are sold.<\/h2>","_links":{"self":[{"href":"https:\/\/devjourneyinstitute.com\/ji\/index.php\/wp-json\/wp\/v2\/posts\/322"}],"collection":[{"href":"https:\/\/devjourneyinstitute.com\/ji\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/devjourneyinstitute.com\/ji\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/devjourneyinstitute.com\/ji\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/devjourneyinstitute.com\/ji\/index.php\/wp-json\/wp\/v2\/comments?post=322"}],"version-history":[{"count":0,"href":"https:\/\/devjourneyinstitute.com\/ji\/index.php\/wp-json\/wp\/v2\/posts\/322\/revisions"}],"wp:attachment":[{"href":"https:\/\/devjourneyinstitute.com\/ji\/index.php\/wp-json\/wp\/v2\/media?parent=322"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/devjourneyinstitute.com\/ji\/index.php\/wp-json\/wp\/v2\/categories?post=322"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/devjourneyinstitute.com\/ji\/index.php\/wp-json\/wp\/v2\/tags?post=322"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}